Straight answers.

Everything: the six AI-designed postcards each month, editing, printing, postage, USPS delivery, and response tracking. There are no setup fees and no design fees. The only charges beyond your plan are explicit overages you approve first — extra addressed pieces at $2 each, or Neighborhood homes beyond your included allotment.

Have a customer list (past jobs, leads, regulars)? Start with Residence ($199/mo) — mailing people who know you is the highest-response mail there is. No list, but strong local walk-in or service-area business? Neighborhood ($349/mo) blankets the homes around you. Want both motions every month, Complete ($549/mo).

You never have to send. Six fresh cards appear each month either way, and unused allotment doesn't roll over. If you need a longer pause, you can cancel online anytime and come back — your brand and history are kept.

Settings → Plan & billing → Manage subscription opens your secure billing portal, where cancellation is one click — online, no email or phone call required. Your plan stays active through the period you've already paid for.

From your website. We read your services, offers, voice, colors, and logo, and write each card specifically for your business. Real offers only — if a discount appears on a card, it came from your site or from you. You can edit anything by hand or describe a change in plain English and let the card rework itself.

Addressed cards (your own list) are classic 4″ × 6″ postcards sent First-Class. Neighborhood cards are jumbo 6.5″ × 9″ — physically bigger than nearly everything else in the mailbox that day.

Addressed cards do — each one greets its recipient by first name (“Hi Sarah,”). Neighborhood cards go to every household unaddressed, so they skip the greeting and open straight into your message.

Addressed cards: most land within about a week of sending. Neighborhood mailings: printing takes up to about a week, then USPS typically delivers across the following 7–14 days. Rule of thumb: plan Neighborhood sends 2–3 weeks ahead of anything date-sensitive.

Every campaign shows a plain-English progress ladder: Queued → Printing → In the mail → Delivered. Addressed cards update as USPS scans them; Neighborhood cards finish at “In the mail” because USPS delivers to every home on a route without scanning individual unaddressed pieces. Problems are named honestly: Returned (bad address) or Didn't send, with the reason.

We verify every address with USPS before printing — typos get standardized and undeliverable addresses are flagged before they cost you a card. If something still comes back later, the piece shows as Returned so you can clean your list.

Every card prints your phone number and a QR code unique to that mailing. Scans count as responses on your Results page — by day and by campaign, so you can see exactly which card pulled. The QR opens your website or booking page; we don't track your customers beyond counting the scan.

We won't invent a number for you — it varies by business, offer, and area. Two honest rules: responses usually start 3–7 days after a mailing, and QR scans undercount total response (some people just call, or walk in). Direct mail rewards repetition — the second and third sends to the same area or list routinely beat the first.

Rates only appear once a campaign has at least 25 cards mailed. Below that, percentages mislead more than they inform (one scan on three cards is not a “33% response rate”), so we show honest counts instead.

Our production network prints, addresses, and injects your cards directly into the USPS stream. You never handle stamps, permits, or post-office runs — that's the point.

Yes — export a CSV from anywhere (Square, QuickBooks, Shopify, a spreadsheet) and upload it as-is. We read the columns ourselves; no template required.

Your lists are used for one thing: printing your mail. We don't sell, share, or market to your customers. Details live in our Privacy Policy.

Mail is physical, so a sent card can't be recalled — but email support@stampsherpa.io right away and we'll do everything that can be done, from correcting the next send to making it right where we missed something on our side.